Order processing
Orders are processed after payment and order verification. Processing time can vary for bulk quantities, customised requirements, fragile products and seasonal demand.
Delivery estimates
Any delivery date is an estimate rather than a guarantee. Courier delays, weather, public holidays, remote locations and events outside reasonable control can affect delivery.
Address accuracy
Customers are responsible for providing a complete address, correct postal code and reachable phone number. Additional charges may apply when an order must be resent after an incorrect or incomplete address.
Tracking
Tracking information is shared when available through the applicable sales channel or delivery partner. Tracking activation may take time after dispatch.
Fragile and large orders
Ceramic, glass and bulk decor orders may require special packaging or separate consignments. Multiple packages from one order can arrive at different times.
Delivery issues
For visible damage, shortage or incorrect items, retain the packaging and contact us promptly with the order details and clear photographs or video.
Last updated: 20 July 2026